Consumers are individuals, businesses, or organizations that purchase goods based on measurement — such as weight, volume, length, or energy consumption — and rely on approved measuring devices to ensure they receive accurate measurement in financial transactions involving measurement (trade measurement).
In this section, consumers will find information about buying measured goods and the complaint process when inaccurate measurement or unfair business practices are suspected.
Services and information
Questions and answers on electricity meters (incl. smart meters)
Answers to your questions about electricity meters, smart meters, billing, inspections and meter seals.
Buying measured goods
Buying measured goods such as firewood, gasoline, propane and electricity.
Infographics
Visual summaries of key topics related to consumer purchases based on measurement.
Compliance data
Compliance data shows how often businesses meet legal measurement and labelling requirements. Learn what this data means, how it’s collected, and how it helps protect consumers by promoting accuracy, fairness, and confidence in the marketplace.
Fair measure for all
Be sure that what you're buying is accurately measured.