Quick steps
Follow these quick steps to recover your My ISED Account with a new sign-in credential.
1 Create a new GCKey or Sign-In Partner credential.
What is a credential?
A credential allows you to sign into an online account, typically using a username and password. GCKey and Sign-In Partner provide credentials that allow you to use the same login for multiple government services.
To access any service from Innovation, Science and Economic Development Canada (ISED), you must sign in with your credential and create/access your My ISED Account.
More information about login credentials can be found on our Frequently asked questions page.
What is GCKey?
GCKey is a simple way to securely access Government of Canada online services. Your GCKey credential can be used to access multiple Government of Canada online services. For more information, visit GCKey—FAQ.
If you choose this option, sign in with your GCKey username and password. If you do not have a GCKey account, you must create one by providing a username, a password and password recovery questions.
What is Sign-In Partner?
You can access government services by using your online banking credentials or a Sign-In Partner participating in the Interac® sign-in service.
If you choose this option, sign in using your chosen Sign-In Partner. You will temporarily go to your Sign-In Partner's site. Once you are signed in, you will be redirected back to the service you initially selected. Your Sign-In Partner will not know which government service you are using.
None of your banking or personally identifiable information (for ex., financial, banking) will be shared with the government services you are accessing.
2 Go to the My ISED Account login page or choose a service you need and sign-in with your new credential.
3 Enter your personal information. When entering your email, you must use the exact email address associated with the account you are trying to recover.
Note: If you can't remember the email associated with your account or no longer have access it, please contact us for assistance.
4 Click "Continue", the system will try to find your existing account using the email address you previously registered with. Select “Send me a verification email” on the pop-up screen to verify your account.
Note: If you misspelled your email or the email is not registered to an existing account, the system will prompt you to Create a new account. Make sure you're using the correct email to restore your access.
5 Check your email for a verification message from ISED and click the link in the email before it expires.
Your My ISED Account is now recovered and ready for use.
Sign in to My ISED Account