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Feedback you can submit
You can submit feedback on ISED Accessibility Plans, Progress Reports or on any barriers experienced when dealing with ISED.
The Accessible Canada Act defines a barrier as:
"…anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice—that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation."
We welcome your feedback on the accessibility of our:
- services
- programs
- offices
- websites
Alternate formats
To request a copy of the ISED Accessibility Plan or Feedback Process in an alternate format, please use the contact information listed below.
The following formats are available on demand:
- large print
- braille
- audio
- electronic formats compatible with adapted technology
How to submit feedback
There are various ways you can submit feedback.
Privacy of your feedback
Your feedback will not be associated with your name. We will share it only with ISED employees directly involved in improving accessibility at ISED.
Anonymous feedback
If you want to provide anonymous feedback:
- do not state your name or provide any other identifying information (for example, your email address or phone number)
- do not include your return address on the envelope if you send feedback by mail
Ways to submit your feedback
Online
ISEDAccessibilityPlan-PlandAccessibilitedISDE@ISED-ISDE.gc.ca
Telephone
1-800-328-6189 (toll-free in Canada)
613-954-5031 (international)
1-866-694-8389 (teletypewriter)
Accessibility Secretariat
Innovation, Science and Economic Development Canada
C.D. Howe Building
235 Queen Street
Ottawa, Ontario
K1A 0H5
Canada
You can also submit your feedback with the Publication Request Form.
What we do with your feedback
We will use your feedback to improve accessibility at ISED. We may address some feedback right away or use it to develop our accessibility plans.
If you want a response
The accessibility feedback received will be acknowledged in the same manner in which it was received, unless it was received anonymously.