At Innovation, Science and Economic Development Canada (ISED), we are committed to creating an accessible and inclusive environment for everyone, especially people with disabilities. You can help support this goal by reporting barriers you witness or experience.
Through this accessibility feedback form, you can tell us about:
- barriers to accessibility at ISED
- recommendations on how to remove and prevent barriers; and/or
- suggestions on how ISED can become an accessible and inclusive environment for everybody, especially people with disabilities
Accessibility barriers can take many forms, including:
- physical (e.g., heavy doors without automatic openers)
- architectural (e.g., lack of ramps)
- technological (e.g., inaccessible software)
- attitudinal (e.g., stigma or lack of awareness)
- information or communication-related (e.g., inaccessible formats)
- systemic or policy-based (e.g., procedures that exclude or disadvantage people with disabilities)
Impairments may include limitations that are physical, mental health-related, intellectual, cognitive, related to learning or communication, sensory (e.g., hearing or vision), functional or related to mobility.
You can learn more about accessibility in Canada on Employment and Social Development Canada's website.
Ways to share your feedback
At Innovation, Science and Economic Development Canada (ISED), the Director General of the Human Resources Branch is responsible for receiving feedback on barriers and the 2023-2025 ISED Accessibility Plan (the Plan).
Members of the public can report accessibility barriers and give feedback on the Plan in one of the following ways:
- Complete the accessibility feedback form
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Members of the public can visit the Accessibility at ISED page and fill out the accessibility feedback form. Submissions are reviewed by the Accessibility Secretariat, who will assign the issue to the appropriate team.
You may submit anonymously or include your contact information to receive updates and a ticket number.
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- Send an email
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Members of the public can email their feedback to the Accessibility Secretariat.
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- Mail
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Members of the public can mail their feedback to the Accessibility Secretariat at:
Accessibility Secretariat
Innovation, Science and Economic Development Canada
CD Howe Building
235 Queen Street
Ottawa, Ontario K1A 0H5
Canada
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- Call ISED Citizen Services Centre
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Members of the public can call the ISED Citizen Services Centre during the business hours of 8:30 a.m. to 5:00 p.m. (Eastern Time).
Telephone (toll-free in Canada): 1-800-328-6189
Telephone (Ottawa): 613-954-5031
TTY: 1-866-694-8389
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- Fax
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Members of the public can fax the ISED Citizen Services Centre at 343-291-1913.
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Some people may want to provide feedback in an alternate format. If so, they can contact the Accessibility Secretariat by online form, email, mail, telephone, or fax to make the appropriate arrangements.
ISED will acknowledge feedback on accessibility in the same method it was shared, in accordance with the ISED Citizen Services Centre service standards. ISED will not acknowledge receipt of feedback that was sent anonymously, but will process the feedback appropriately.
Accessibility feedback form
Note: Please leave out sensitive information (above Protected A) in this form. If you need to share sensitive information, please provide your contact information and a summary. Then, the Accessibility Secretariat will connect you with the right service provider.