How to create a Web Profile

The Spectrum Management System (SMS) provides online access to a wide range of services but a Web Profile is required to access certain of these, such as applying for a licence, and they will be identified as such.

Know how a Web Profile Works

A Web Profile is a user’s digital identity that's connected to your ISED account. When you register for a Web Profile in the SMS, you create a user name and password. These credentials give you access to your license(s) and invoice(s) online in that account.

Further, for multiple account holders, a Web Profile gives you the ability to add all your accounts under one Web Profile for easier management.

Users may also add sub-users to their Web Profile. This allows the sub-user to submit license applications on your behalf.

A user’s account is directly linked to all of their Radio Authorizations (licences, certificates and approvals) with ISED. To apply for an authorization or to make changes to an existing authorization, a user will always require the account number associated with that radio authorization.

The process of registering in the Spectrum Management System (SMS) as a new licensee, creates an account and a Web Profile for the user. Once the registration has been approved, an account is created and the user is able to access their Web Profile by simply logging-in with the user name and password created upon registering.

The process of registering in the Spectrum Management System (SMS) as an existing licensee, gives you immediate access, to your Web Profile. Given you already have an account with ISED, you simply need your account number and shared secret (found on your invoice) to register. Certificate holders should contact their local Spectrum Management District Office for their shared secret code.

Create a Web Profile – Existing radio licence, spectrum licence or broadcasting certificate holder

Use these instructions to create a Web Profile if you are an Existing licensee or certificate holder.

  1. Go to the Spectrum Management System’s Online registration page
  2. Click Create your Web Profile
  3. Under Select your registration type, click the Select button for Radio licence, Spectrum Licence, and Broadcasting Certificate
  4. Select Existing licence or certificate holder and click Next
  5. Enter a unique User Name (required).
  6. Enter a Password (required).
  7. Enter the password again to Confirm Password (required).
    Note: The password must contain:
    • a minimum of 10 characters
    • a minimum of one upper case character (e.g., A-Z)
    • a minimum of one lower case character (e.g., a-z)
    • a minimum of one numeric character (e.g., 0-9)
    • a minimum of one special character (e.g., !@#$%^&*()_+~-=’{}[]:<>?,./)
  8. Enter your name, phone number(s) and E-mail address (required).
  9. Click Next.
  10. Licensee Information
    1. Enter your Account Number (required).

      Find your Account Number in your email titled "ISED Electronic Invoice / Facture électronique ISDE" or if you receive your invoice by mail, at the top of your printed invoice.

    2. Enter your unique Shared Secret (required).

      Find your Shared Secret code in your email titled "ISED Electronic Invoice / Facture électronique ISDE" or at the bottom-left of the first page of your printed invoice. You can also consult Online Registration - Where to find your shared secret.

  11. Click Next
  12. Review your Web User Information:
    • If the information needs to be modified, click Back and repeat the necessary steps.
    • If the information is correct, click Submit.

You have successfully set up a Web Profile in the SMS.

If you require further information, please contact ISED’s nearest Spectrum Management District Office .

Create a Web Profile – New radio licence, spectrum licence and broadcasting certificate holder

Use these instructions to create a Web Profile if you are a New applicant and do not have licences or certificates.

  1. Go to the Spectrum Management System’s Online registration page
  2. Click Create your Web Profile
  3. Under Select your registration type, click the Select button for Radio licence, Spectrum Licence, and Broadcasting Certificate
  4. Select New licence or certificate holder and click Next.
  5. Enter a unique User Name (required).
  6. Enter a Password (required).
  7. Enter the password again to Confirm Password (required).
    Note: The password must contain:
    • a minimum of 10 characters
    • a minimum of one upper case character (e.g., A-Z)
    • a minimum of one lower case character (e.g., a-z)
    • a minimum of one numeric character (e.g., 0-9)
    • a minimum of one special character (e.g., !@#$%^&*()_+~-=’{}[]:<>?,./)
  8. Enter your name, phone number(s) and E-mail address (required).
  9. Click Next.
  10. Enter Licensee information (required)

    Small Business (required) - Select ‘Yes’ if you are a Small Business. Small business are businesses that have fewer than 100 employees on the payroll or their yearly revenue is less than 5 million dollars. It also excludes corporations who are subsidiaries of a larger corporation.

  11. Fill in mailing address (required).
  12. Fill in Contact information, Business Phone and Business E-mail address are required
    1. Select Preferred method of licence/invoice delivery (Mail / E-Mail)
    2. Enter Business E-mail address to receive application status updates (and for licence/invoice delivery if selected) (required)
    3. Select Do you want your invoices sent to a different address than your licences? (required)

      If yes, the system will ask for additional information for the payment contact

  13. Click Next.
  14. Attachments
    1. Click Select File to add an attachment
    2. Enter Description (required)
    3. Be sure to click the Add Attachment button
  15. Click Next
  16. New User Registration - Confirmation
    • Review your information
    • If the information needs to be modified, click Back and repeat the necessary steps.
    • If the information is correct, click Submit.

You will receive an email message when the Web Profile has been approved or if additional information is required.

If you require further information, please contact ISED’s nearest Spectrum Management District Office .

Create a Web Profile – Agent of Existing radio licence, spectrum licence, and broadcasting certificate holder

Use these instructions to create a Web Profile if you are an Agent or Broadcasting Consultant retained to manage licences and/or certificates on behalf of someone that already has an account.

Before registering as an agent, complete form ISED-ISDE3052 – Retention of an Agent and have it signed by the licence/certificate holder.

  1. Go to the Spectrum Management System’s Online registration page
  2. Click Create your Web Profile
  3. Under Select your registration type, click the Select button for Radio Licence, Spectrum Licence, and Broadcasting Certificate
  4. Select Agent/Consultant for an existing licence or certificate holder and click Next
  5. Enter a unique User Name (required).
  6. Enter a Password (required).
  7. Enter the password again to Confirm Password (required).
    Note: The password must contain:
    • a minimum of 10 characters
    • a minimum of one upper case character (e.g., A-Z)
    • a minimum of one lower case character (e.g., a-z)
    • a minimum of one numeric character (e.g., 0-9)
    • a minimum of one special character (e.g., !@#$%^&*()_+~-=’{}[]:<>?,./)
  8. Enter your name, phone number(s) and E-mail address (required).
  9. Click Next.
  10. Fill in Licensee Information (required)
    1. Enter Existing licensee (required) – Enter the name of the Licensee (Company Name)
    2. Enter City/Town (optional)
    3. Click Search
    4. In the results list, click the Account Number to select the account you wish to add to your web profile
  11. Click Next.
  12. New User Registration - Attachment(s) required for Account Access (required)
    1. Click on Select File to add an attachment (e.g.: completed form ISED-ISDE3052 – Retention of an Agent , power of attorney, authorisation)
    2. Enter Description (required)
    3. Be sure to click the Add Attachment button
    4. Repeat for all other attachments if necessary
  13. Click Next.
  14. New User Registration - Confirmation
    • Review your information
    • If the information needs to be modified, click Back and repeat the necessary steps.
    • If the information is correct, click Submit.

You will receive an email message when the Web Profile has been approved or if additional information is required.

If you require further information, please contact ISED’s nearest Spectrum Management District Office .

Create a Web Profile – Agent of New radio licence, spectrum licence, and broadcasting certificate holder

Use these instructions to create a Web Profile if you are an Agent or Broadcast Consultant retained to manage licences and certificates on behalf of someone that does not already have an account.

Before registering as an agent, complete form ISED-ISDE3052 – Retention of an Agent and have it signed by the licence/certificate holder.

  1. Go to the Spectrum Management System’s Online registration page
  2. Click Create your Web Profile
  3. Under Select your registration type, click the Select button for Radio Licence, Spectrum Licence, and Broadcasting Certificate
  4. Select Agent/Consultant for a new licence or certificate holder and click Next
  5. Enter a unique User Name (required).
  6. Enter a Password (required).
  7. Enter the password again to Confirm Password (required).
    Note: The password must contain:
    • a minimum of 10 characters
    • a minimum of one upper case character (e.g., A-Z)
    • a minimum of one lower case character (e.g., a-z)
    • a minimum of one numeric character (e.g., 0-9)
    • a minimum of one special character (e.g., !@#$%^&*()_+~-=’{}[]:<>?,./)
  8. Enter your name, phone number(s) and E-mail address (required).
  9. Click Next.
  10. Fill in Licence or Certificate Holder Information (required)

    Small Business (required) - Select ‘Yes’ if the holder is a Small Business. Small business are businesses that have fewer than 100 employees on the payroll or their yearly revenue is less than 5 million dollars. It also excludes corporations who are subsidiaries of a larger corporation.

  11. Fill in mailing address (required)
  12. Fill in Contact information, Business Phone and Business E-mail address are required
    1. Select Preferred method of licence/invoice delivery (Mail / E-Mail)
    2. Enter E-mail address to receive application status updates (and for licence/invoice delivery if selected) (required)
  13. Click Next
  14. New User Registration - Attachment(s) required for Account Access
    1. Click on Select File to add an attachment (e.g.: completed form ISED-ISDE3052 – Retention of an Agent , power of attorney, authorisation)
    2. Enter Description (required)
    3. Be sure to click the Add Attachment button
    4. Repeat for all other attachments if necessary
  15. Click Next.
  16. New User Registration - Confirmation
    • Review your information
    • If the information needs to be modified, click Back and repeat the necessary steps.
    • If the information is correct, click Submit.

You will receive an email message when the Web Profile has been approved or if additional information is required.

If you require further information, please contact ISED’s nearest Spectrum Management District Office .

Create a Web Profile – Existing equipment certification and terminal registration applicant

Use these instructions to create a Web Profile if you are an Existing equipment certification and terminal registration applicant.

  1. Go to the Spectrum Management System’s Online registration page
  2. Click Create your Web Profile
  3. Under Select your registration type, click the Select button for Equipment Certification, Terminal Registration and Certification Body
  4. Select Existing Applicant and click Next
  5. Enter a unique User Name (required).
  6. Enter a Password (required).
  7. Enter the password again to Confirm Password (required).
    Note: The password must contain:
    • a minimum of 10 characters
    • a minimum of one upper case character (e.g., A-Z)
    • a minimum of one lower case character (e.g., a-z)
    • a minimum of one numeric character (e.g., 0-9)
    • a minimum of one special character (e.g., !@#$%^&*()_+~-=’{}[]:<>?,./)
  8. Enter your name, phone number(s) and E-mail address (required).
  9. Click Next.
  10. On the new page, enter your Account Number (required).

    Find your Account Number in the email sent to you by the ISED.

  11. Enter your unique Shared Secret (required).

    Find your Shared Secret in the email sent to you by the ISED.

  12. Click Next.
  13. Review your Web User Information and Applicant Information:
    • If the information needs to be modified, click Back and repeat the necessary steps.
    • If the information is correct, click Submit.

You have successfully set up a Web Profile in the SMS.

If you require further information, please contact ISED’s Certification and Engineering Bureau .

Create a Web Profile – New equipment certification and terminal registration applicant

Use these instructions to create a Web Profile if you are a New equipment certification and terminal registration applicant.

  1. Go to the Spectrum Management System’s Online registration page
  2. Click Create your Web Profile
  3. Under Select your registration type, click the Select button for Equipment Certification, Terminal Registration and Certification Body
  4. Select New Applicant and click Next
  5. Enter a unique User Name (required).
  6. Enter a Password (required).
  7. Enter the password again to Confirm Password (required).
    Note: The password must contain:
    • a minimum of 10 characters
    • a minimum of one upper case character (e.g., A-Z)
    • a minimum of one lower case character (e.g., a-z)
    • a minimum of one numeric character (e.g., 0-9)
    • a minimum of one special character (e.g., !@#$%^&*()_+~-=’{}[]:<>?,./)
  8. Enter your name, phone number(s) and E-mail address (required).
  9. Click Next.
  10. Fill in Applicant Information (required)
  11. Fill in Mailing Address (required)
  12. Fill in Contact Information, Business Phone and Business E-mail address are required
    1. Select Preferred method of correspondence (Mail / E-Mail)
    2. Enter E-mail address to receive application status updates (required)
  13. Click Next
  14. Fill in Certification Letter Contact (required)
  15. Click Next
  16. Attachments
    1. Click Select File you want to add as an attachment if necessary
    2. Enter Description (required)
    3. Be sure to click the Add Attachment button
    4. Repeat for all other attachments if necessary
  17. Click Next
  18. New user Registration - Confirmation
    • Review your information
    • If the information needs to be modified, click Back and repeat the necessary steps.
    • If the information is correct, click Submit.

You have successfully set up a Web Profile in the SMS.

You will receive an email message when the Web Profile has been approved or if additional information is required.

If you require further information, please contact ISED’s Certification and Engineering Bureau .

Create a Web Profile – New Agents of Existing Equipment Certification and Terminal Registration Applicants

Use these instructions to create a Web Profile if you are a consultant retained to manage your client’s applications but you don’t have an account yet and neither does your client.

  1. Go to the Spectrum Management System’s Online registration page
  2. Click Create your Web Profile
  3. Under Select your registration type, click the Select button for Equipment Certification, Terminal Registration and Certification Body
  4. Select New Agent for an existing Applicant and click Next
  5. Enter a unique User Name (required).
  6. Enter a Password (required).
  7. Enter the password again to Confirm Password (required).
    Note: The password must contain:
    • a minimum of 10 characters
    • a minimum of one upper case character (e.g., A-Z)
    • a minimum of one lower case character (e.g., a-z)
    • a minimum of one numeric character (e.g., 0-9)
    • a minimum of one special character (e.g., !@#$%^&*()_+~-=’{}[]:<>?,./)
  8. Enter your name, phone number(s) and E-mail address (required).
  9. Click Next.
  10. Fill in Applicant Information
    1. Enter Existing Licensee (required) – Enter the name of the Licensee (Company Name)
    2. Enter City/Town (optional)
    3. Click Search
    4. In the results list, click on the Account Number to select the account you wish to add to your web profile
  11. Click Next
  12. New User Registration – Confirmation
    • Review your information
    • If the information needs to be modified, click Back and repeat the necessary steps.
    • If the information is correct, click Submit.

You will receive an email message when the Web Profile has been approved or if additional information is required.

If you require further information, please contact ISED’s Certification and Engineering Bureau .

Create a Web Profile – New Agents of New Equipment Certification and Terminal Registration Applicants

Use these instructions to create a Web Profile if you are a consultant retained to manage your client’s applications but you don’t have an account yet and neither does your client.

  1. Go to the Spectrum Management System’s Online registration page
  2. Click Create your Web Profile
  3. Under Select your registration type, click the Select button for Equipment Certification, Terminal Registration and Certification Body
  4. Select New Agent for a New Applicant and click Next
  5. Enter a unique User Name (required).
  6. Enter a Password (required).
  7. Enter the password again to Confirm Password (required).
    Note: The password must contain:
    • a minimum of 10 characters
    • a minimum of one upper case character (e.g., A-Z)
    • a minimum of one lower case character (e.g., a-z)
    • a minimum of one numeric character (e.g., 0-9)
    • a minimum of one special character (e.g., !@#$%^&*()_+~-=’{}[]:<>?,./)
  8. Enter your name, phone number(s) and E-mail address (required).
  9. Click Next.
  10. Fill in Applicant Information (required)
  11. Fill in Mailing address (required)
  12. Fill in Contact information, Business Phone and Business E-mail address are required
    1. Select Preferred method of correspondence (Mail / E-Mail)
    2. Enter E-mail address to receive application status updates (required)
  13. Click Next
  14. New User Registration - Confirmation
    • Review your information
    • If the information needs to be modified, click Back and repeat the necessary steps.
    • If the information is correct, click Submit

You will receive an email message when the Web Profile has been approved or if additional information is required.

If you require further information, please contact ISED’s Certification and Engineering Bureau .

Create a Web Profile – Existing Agents of Equipment Certification and Terminal Registration Applicants

Use these instructions to create a Web Profile if you are a consultant retained to manage your client’s applications.

Note: If you were an existing agent in Spectrum Direct, you will have to create a Web Profile to access your client’s existing account.

  1. Go to the Spectrum Management System’s Online registration page
  2. Click Create your Web Profile
  3. Under Select your registration type, click the Select button for Equipment Certification, Terminal Registration and Certification Body
  4. Select Existing Agent for an Applicant and click Next
  5. Enter a unique User Name (required).
  6. Enter a Password (required).
  7. Enter the password again to Confirm Password (required).
    Note: The password must contain:
    • a minimum of 10 characters
    • a minimum of one upper case character (e.g., A-Z)
    • a minimum of one lower case character (e.g., a-z)
    • a minimum of one numeric character (e.g., 0-9)
    • a minimum of one special character (e.g., !@#$%^&*()_+~-=’{}[]:<>?,./)
  8. Enter your Account Number (required).
  9. Enter your Shared Secret (required).
  10. Click Next
  11. New User Registration - Confirmation
    • Review your information
    • If the information needs to be modified, click Back and repeat the necessary steps.
    • If the information is correct, click Submit.

If you require further information, please contact ISED’s Certification and Engineering Bureau .

Create a Web Profile – Certification Body of Equipment Certification and Terminal Registration

Use these instructions to create a Web Profile if you are a certification body tasked with equipment certification and terminal registrations.

  1. Go to the Spectrum Management System’s Online registration page
  2. Click Create your Web Profile
  3. Under Select your registration type, click the Select button for Equipment Certification, Terminal Registration and Certification Body
  4. Select Certification Body and click Next
  5. Enter a unique User Name (required).
  6. Enter a Password (required).
  7. Enter the password again to Confirm Password (required).
    Note: The password must contain:
    • a minimum of 10 characters
    • a minimum of one upper case character (e.g., A-Z)
    • a minimum of one lower case character (e.g., a-z)
    • a minimum of one numeric character (e.g., 0-9)
    • a minimum of one special character (e.g., !@#$%^&*()_+~-=’{}[]:<>?,./)
  8. Enter your name, phone number(s) and E-mail address (required).
  9. Click Next
  10. Fill in Certification Body Information
    1. Enter Account Number (required)
    2. Enter Shared Secret (required)
    3. Click Next
  11. New User Registration - Confirmation
    • Review your information
    • If the information needs to be modified, click Back and repeat the necessary steps.
    • If the information is correct, click Submit.

If you require further information, please contact ISED’s Certification and Engineering Bureau .

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