Resources - Credit unions and caisses populaires

Consumer Information
Complaint handling process for consumers in PEI - Consumer, Corporate and Financial Services Division

Follow PEI's Consumer, Corporate and Financial Services Division process for filing a complaint, if you are engaged in a dispute with your provincially regulated financial institution, including payment cards.

  • Province/territory: Prince Edward Island
Contact us - Government of Yukon

Contact the Government of Yukon for information on credit unions, insurance companies, collection agencies and payday loan companies as well as how to file a complaint.

  • Province/territory: Yukon
Credit Union Central of Manitoba Ombudsman - Credit Union Central of Manitoba

Discover how the Credit Union Central of Manitoba (CUCM) acts as ombudsman for Manitoba's credit unions. This includes payment card disputes with your credit union.

  • Province/territory: Manitoba
Credit union members in Saskatchewan - Financial and Consumer Affairs Authority of Saskatchewan

Learn how the Financial and Consumer Affairs Authority of Saskatchewan can help if you are engaged in a dispute with your provincially regulated financial institution. This includes issued payment cards.

  • Province/territory: Saskatchewan
Credit union or caisse populaire complaints - Financial Services Commission of Ontario

Find out how to file a complaint about a credit union or caisse populaire licensed under the Credit Union and Caisse Populaire Act (CUCP Act) in Ontario.

  • Province/territory: Ontario
Credit unions - Department of Finance and Treasury Board

Find information about insurance, credit unions and trusts overseen by the Department of Finance and Treasury Board of Nova Scotia.

  • Province/territory: Nova Scotia
Credit unions in New Brunswick - Financial and Consumer Services Commission

Learn about credit unions in New Brunswick and find a list of incorporated credit unions in the province.

  • Province/territory: New Brunswick
Financial assistance and complaints in Quebec - Autorité des Marchés Financiers du Quebec

Consult the Autorité des marchés financiers for information on the insurance industry, or if you have an issue with an insurance broker or company operating in Quebec.

  • Province/territory: Quebec
Financial institutions - British Columbia Financial Services Authority

Contact the BC Financial Services Authority (BCFSA)  if you are engaged in a dispute with your provincially regulated financial institution. This includes payment cards issued by the financial institution.

  • Province/territory: British Columbia
Financial institutions – Information for consumers - Government of Alberta

Find information on topics related to financial institutions, including contact information for inquiries and complaints.

  • Province/territory: Alberta
Homepage - Department of Finance

Contact the Northwest Territories Department of Finance for information on credit unions.

  • Province/territory: Northwest Territories
Homepage - Department of Finance

Contact the Department of Finance to find out more about mortgage brokers and credit unions. They can also assist with payment card disputes with financial institutions that are regulated by the territory.

  • Province/territory: Nunavut
Regulatory Affairs Branch - Digital Government and Service NL

Discover the ways the Financial Services Regulation Division serves individuals and oversees provincially regulated deposit-taking companies. They also handle payment card disputes for those institutions.

  • Province/territory: Newfoundland and Labrador
Credit Union Ombudservice - Credit Unions Atlantic Canada

Learn the steps taken by the Ombudsperson when seeking fair complaint resolution within the credit union system.

  • Province/territory: Prince Edward Island
  • Province/territory: New Brunswick
  • Province/territory: Nova Scotia
Federally regulated credit unions and caisses populaires - Financial Consumer Agency of Canada

Follow these steps when filing a complaint against the Coast Capital Savings Federal Credit Union or the Caisse populaire acadienne ltée (UNI).

  • Province/territory: British Columbia
  • Province/territory: New Brunswick