Travel contracts
Find out how the Consumer Protection Division may help resolve an issue you have with a business including refunds and other issues with travel that you booked in person or online.
Air travel tickets and reservations
Select the province or territory where you purchased the product or service. For purchases made online, select the province or territory where you live.
Travel
Find out how the Office de la protection du consommateur may help you with refunds and other issues with travel that you booked in person or online.
Major air carriers - Customer service departments
Bring your complaint to the attention of the air carrier before you file a complaint with the Canadian Transportation Agency.
Ticket and reservation complaints in Ontario
Learn how the Travel Industry Council of Ontario (TICO) can provide information or assistance resolving your complaint, if you booked travel through a travel agency.
Government of Canada travel advice and advisories
Find out more about official Government of Canada destination-specific travel information which will help you make informed decisions, including how to travel safely while you are abroad.
Travel
Buying travel services online, checking travel insurance needs and making air travel complaints.
Loyalty programs
Read about airline loyalty programs and contact the CTA if you have an issue an airline loyalty program.
Issues related to the quality or delivery of travel services
Have an issue with travel you booked in person or online? If you booked through a licensed travel agent or wholesaler in BC, contact Consumer Protection BC for assistance with refunds and other issues.
File an air travel reservation-related complaint
Learn more about how the Canadian Transportation Agency protects the rights of airline passengers, processes complaints and settles disputes between travellers and airlines.
File an air travel ticket-related complaint
Learn more about how the Canadian Transportation Agency protects the rights of airline passengers, processes complaints and settles disputes between travellers and airlines.
Booking a trip: Your rights in Ontario
Have an issue with travel you booked in person or online? Consumer Protection Ontario may help with refunds and other ticket issues.