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The first step in resolving your complaint is to contact your service provider.
Select the province or territory where you live.
The first step in resolving your complaint is to contact your service provider.
Find out how provincial consumer protection legislation applies to cell and residential phone companies, internet providers as well as cable and satellite service providers in Newfoundland and Labrador.
Learn how to cancel your TV contract by visiting the Office de la protection du consommateur’s web resource.
Find out more about TV contract regulations in Quebec and how to file a complaint if you believe your provider isn’t following the rules.
Contact the CRTC for information or assistance resolving your complaint.
Contact the CCTS if you have an issue with a service provider in your area. For example, if your service provider isn't complying with your contract terms and conditions.
Learn how Canadian television subscribers are protected by the TV Service Provider Code, which ensures your service agreement is easy to understand.