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The first step in resolving your complaint is to contact your service provider.
Select the province or territory where you live.
The first step in resolving your complaint is to contact your service provider.
Find out how provincial consumer protection legislation applies to cell and residential phone companies, internet providers as well as cable and satellite service providers in Newfoundland and Labrador.
Visit the Office de la protection du consommateur’s resource for information on cancelling your mobile phone contract.
Find out more about mobile phone contract regulations in Quebec and how to file a complaint if you believe your provider isn’t following the rules.
Contact the CCTS if you have an issue with a service provider in your area. For example, if your service provider isn't complying with your contract terms and conditions.
Find out how you are protected by cellphone legislation in Manitoba.
Learn how Canadians are protected by the Wireless Code, which makes it easier to switch providers, understand your mobile plan and more.