Service provider search tool
The first step in resolving your complaint is to contact your service provider.
Home phone contract issues
Select the province or territory where you live.
Service provider contracts
Find out how provincial consumer protection legislation applies to cell and residential phone companies, internet providers as well as cable and satellite service providers in Newfoundland and Labrador.
Home phone contract cancellation
Visit the Office de la protection du consommateur’s resource for information on cancelling your home phone contract.
Amending or renewing a home telephone contract in Quebec
Find out more about home phone contract regulations in Quebec and how to file a complaint if you believe your provider isn’t following the rules.
Non-compliance of contract terms and conditions
Contact the CCTS if you have an issue with a service provider in your area. For example, if your service provider isn't complying with your contract terms and conditions.