Travel contracts
Find out how the Consumer Protection Division may help resolve an issue you have with a business including refunds and other issues with travel that you booked in person or online.
Bus ticket and level of service issues
Select the province or territory where you purchased the product or service. For purchases made online, select the province or territory where you live.
Travel
Find out how the Office de la protection du consommateur may help you with refunds and other issues with travel that you booked in person or online.
Consumer travel complaints in Ontario
Learn how the Travel Industry Council of Ontario (TICO) can provide information or assistance resolving your complaint, if you booked travel through a travel agency.
Travel
Buying travel services online, checking travel insurance needs and making air travel complaints.
Travel reward programs
Learn about travel reward programs and their possible limitations.
Issues related to the quality or delivery of travel services
Have an issue with travel you booked in person or online? If you booked through a licensed travel agent or wholesaler in BC, contact Consumer Protection BC for assistance with refunds and other issues.
Booking a trip: Your rights in Ontario
Have an issue with travel you booked in person or online? Consumer Protection Ontario may help with refunds and other ticket issues.