About the Consumer Hub

The Consumer Hub is a resource finder maintained by the Office of Consumer Affairs and developed with input from our partners. It offers a single source of information to help consumers make informed decisions in the marketplace.

The rules surrounding consumer protection in Canada can sometimes be difficult to understand. To clarify how consumer protection is handled in Canada, the following may be helpful:

  • The Government of Canada is responsible for the regulation of specific sectors and national marketplace standards, including the banking, telecommunications and transportation sectors.
  • Provinces and territories handle complaints related to consumer transactions and may regulate certain specific types of businesses.
  • Some consumer issues, or businesses in similar sectors, may be regulated by both levels of government (financial services, travel or privacy, for example). A listing of Federal, provincial and territorial Consumer Affairs offices is available.