Travel contracts
Find out how the Consumer Protection Division may help resolve an issue you have with a business including refunds and other issues with travel that you booked in person or online.
Select the province or territory where you purchased the product or service. For purchases made online, select the province or territory where you live.
Find out how the Consumer Protection Division may help resolve an issue you have with a business including refunds and other issues with travel that you booked in person or online.
Find out how the Office de la protection du consommateur may help you with refunds and other issues with travel that you booked in person or online.
Learn how the Travel Industry Council of Ontario (TICO) can provide information or assistance resolving your complaint, if you booked travel through a travel agency.
Buying travel services online, checking travel insurance needs and making air travel complaints.
Learn about travel reward programs and their possible limitations.
Have an issue with travel you booked in person or online? If you booked through a licensed travel agent or wholesaler in BC, contact Consumer Protection BC for assistance with refunds and other issues.
Have an issue with travel you booked in person or online? Consumer Protection Ontario may help with refunds and other ticket issues.